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November 30, 2003

Retroactive Billing

Just because I don't have a car, that doesn't absolve me of the responsibility pleasure of picking up my girlfriend Teresa from the airport. So last week I called up my friendly neighbourhood Flexcar.

Flexcar has a touchtone based (and now a new web-based) interface. After struggling with my phone for a few minutes, I was informed that instead of reserving the car for Nov 30, as I had intended, I had in fact made a reservation for the day I called. At least it got the time right: 6:30pm to 9:00pm. I looked at my watch: 8:50pm.

I called customer service and got it all straightened out, and they promised to fix the bug of being able to reserve cars in the past.

I'm a software tester. The first thing I would try to do would be reserve a car in the past. After that, maybe try to reserve a car for the year 10000.

I guess it would have been ok if the car I had reserved was a Delorian, but it was taken.

10:55 | Rant

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