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December 1, 2004
Customer Service
Due to my aversion to mall shopping and dealing with people in general, I decided to start my Christmas shopping online. I found a gift on Amazon.com, and noticed that I could save over $10 if I chose the "pick up in store" option. Instead of shipping the item to me, I could walk downtown and pick it up at my local Borders book/music store. And here is where the system broke down.
When I got the store, they had my order (already paid for through the website) ready for me behind the counter. When they gave it to me, there was a big markdown sticker on it, for less than I paid through the website. I asked if I was charged the markdown, and was told no. So I asked if I could. The clerk got her manager who went on a diatribe about how Borders.com and Borders are two different organizations, and she couldn't refund me the difference, and she needs to make money too and blah blah blah.
Eventually I decided the return the online purchase, then buy the item at the discount price, despite the manager's bitchiness. The manager knew that the item would be sold before Christmas, so didn't feel the need to accommodate me. I guess during the holiday season, customer service takes a backseat to just getting more customers through the door. Needless to say, I'm in no hurry to shop at Borders any time soon.
Comments
She was awful, and her grammer was worse than my 9th-graders!
Posted by: Teresa at December 1, 2004 8:32 AM